Privacy notice

Effective date: November 10, 2026

This notice explains how Yorkie Tech, LLC handles information associated with its SMS messaging program. The general joe.app privacy policy also applies to the joe.app website; this notice addresses the SMS program specifically.

Information involved

Information may include your mobile number, messages you send or receive, delivery and activity information, and records of your consent or opt-out. Please do not send sensitive information by text.

How information is used

We use this information to provide and respond to messages, deliver alerts, manage consent and opt-outs, support the service, address security issues, and comply with legal obligations. AI-assisted messages may involve processing message content with AI service providers to generate or assist a response.

Sharing and service providers

We do not sell, rent, or share mobile numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes. We may share information as needed with service providers that help operate and deliver the program, including Twilio, mobile carriers, hosting providers, and AI service providers, or as required by law. Consent to receive messages is not transferred to third parties for their own marketing.

Retention and security

We retain information for as long as reasonably necessary to operate the program, document consent or opt-outs, address disputes and security, and meet legal obligations. We use reasonable measures to protect information; no transmission or storage system is completely secure.

Your choices and contact

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. For questions, corrections, or privacy requests, email legal@joe.app.